Essentially Davina Terms & Conditions
Welcome to our website. Please take the time to read the Terms & Conditions carefully. Essentially Davina are bound to these conditions. If you continue to browse and use this website, make a purchase or register your personal details you are agreeing and accepting our Terms & Conditions set out below. If you disagree with any part of these Terms & Conditions, please do not use or purchase from our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which Essentially Davina shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to Essentially Davina. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Terms of Sale:
All prices are quoted in UK Sterling and are inclusive of VAT. Prices exclude delivery costs which will be added at checkout. Essentially Davina will not be liable for any export or import duties, taxes etc. Goods being sent to a destination outside of mainland UK, may need to pay additional charges. Payment will be debited from your account at the time of purchase, or soon after. We accept payment by all major Credit & Debit cards, PayPal.
Essentially Davina will take all reasonable care, as much as is within our power to do so, to keep the details of your order secure. However, if we are not negligent, Essentially Davina cannot be held liable for any loss you may suffer if a third-party gains unauthorised access to the data you provide when accessing our site. On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder. We can be contacted on: 01252 703196 should you wish to discuss this further or arrange confirmation via another source.
Please note that Essentially Davina reserve the right to photograph and display products, either for our website or social media, from orders placed by customers.
All of our products are subject to availability and Essentially Davina reserve the right to withdraw any product at any time and/or remove or edit the content on our website. Despite our very best efforts to ensure our product information is current and correct, we cannot guarantee the absence of errors. If there is an error in the product description, we will notify you ASAP, before we dispatch of your order and give you the option of a refund in full, should you wish to cancel your order, or continue with the order with the new information applied.
We advise you to read the FAQ’s before placing your order. There is a lot of good information here that we are unable to put on the product page.
Product imagery on our website and in the printed media, is offered to you as good representation of the product. If for reasons beyond our control the colour accurateness or size slightly differs from the product you receive, Essentially Davina cannot be held responsible. Bespoke or personalised products may differ slightly from product imagery, this is due to the fact that our products are handmade and materials differ.
All products are made in small batches using only natural ingredients. This means that there aren’t any preservatives or other toxins used and therefore the fragrance of the essential oil may not fragrance the room as long as products that contain preservatives will do. All items are checked before being dispatched to make sure that the customer receives their order in perfect condition.
We ensure all our products are made of natural organic contents however we need to draw your attention to the following
- Remove all packaging before you light the candle.
- Trim the wick to 3mm (1/8″) before lighting, and keep trimmed at all times while burning.
- Always use an appropriate holder placed on a protected, heat-resistant surface.
- Keep wax pool free of wick trimmings, matches or any foreign matter – this is combustible material and may cause a fire hazard.
- Burn candles indoors, away from drafts, other heat sources, and any flammable objects or materials.
- If smoking occurs, safely extinguish the candle with a Candle Snuffer, trim wick, remove trimmings and relight.
- Keep burning candles within sight at all times and away from children
- Do not move candles while they are lit.
- Reed Diffusers contain a liquid which can stain fabrics if spilt onto them and do not consume and ensure they are out of reach of children
Orders, under normal circumstances and circumstances within our control, should arrive depending on which option you select at checkout either next day 3-5 days for standard delivery, Essentially Davina always makes every effort to deliver goods on time as requested at the time the order was placed. However, we cannot guarantee this, and we will not accept any liability if your order is delivered outside any previously agreed time or date. We will do our best to advise you of any delay or if the item is not available.
If there is any damage during delivery, we will endeavour to replace or repair the items as quickly as possible, however we are not liable for any costs you may have incurred.
Essentially Davina will not accept any liability for damage to a product at the customer’s property, or any personal injury to the customer or any third party. Essentially Davina can not be held liable if we are not able fulfil any last-minute changes to your shipping address. Any requests to change a Shipping or Billing address must be put in an email and we will do our best to accommodate. If we are not able to change your address we will notify you by phone/email.
Essentially Davina cannot be held liable for any injury to persons moving or taking delivery no matter how it’s caused. All our UK mainland deliveries are made via Royal Mail/Parcel Force and TNT, we reserve the right to choose which courier. Delivery hours can vary, general hours are between 7am-8pm. A before 1pm delivery or a Saturday delivery may be arranged at an extra cost. All charges are based on their charges. Delivery to other areas will be sent via an international courier of equal service. Please note that we are mostly able to track the orders with our courier, but can not be held responsible for their service. If you require delivery with full tracking, please contact us on: 01252 703196
All goods must be inspected for damage or shortfall on delivery and must be reported to us within 24 hours of delivery. All orders being transported overseas by the customer must be unwrapped and checked upon delivery and any damage or shortfall must be reported to us within 24 hours and not taken out of the UK. If not Essentially Davina will not be held liable for any damage. No claims for damage can be made after this. Goods will not be left without a valid signature from the Customer or a responsible person. On occasion, by the courier, goods can be left with a neighbour, the customer accepts this and can not hold Essentially Davina responsible for any damages caused unless specified on date of order by the customer.
All delivery notes added to the order will be added to your delivery notes. The couriers will do their best to accommodate, but can not guarantee all requests can be carried out. MMSS can not be held responsible for delivery requests. If a request is made to leave the parcel somewhere, this is the responsibility of the customer and Essentially Davina are not able to take any action if the parcel gets lost or stolen.
Loss of a parcel:
The loss of a parcel is beyond our control. Once an order leaves our workshop we are then bound by the Terms & Conditions of the courier. If your parcel has been lost in transit, we must comply with all search procedures they have to do. This can take several days and beyond. Once the courier has determined the location of your parcel, it will be sent on to you ASAP. If the parcel can not be located, then we have to comply with the couriers claims procedures. This can take up to 6 weeks for the courier to arrange a refund and then a week for Essentially Davina to arrange the refund back to the customer. The timescales are beyond our control and are legally binding. We will do everything we can to help speed up the process and in the meantime will keep the customer informed as and when any progress is made.
N.B. Once your product leaves our workshop it goes through many different climates on its journey to you. During this period some slight movement and cracks can occur. Once you have taken delivery, there will be a period of time that your product needs to settle into its new environment.
All orders which are being shipped overseas if not on our current listed shipping destinations will need to pay a separate shipping cost as quoted by our courier before placing your order. Please be aware that there may be a customs charge, for which we can not be held responsible for. Some countries may have other charges for which the customer is responsible for finding out this information and paying any extra fees. We recommend finding out this information via the specific country’s customs website before placing an order so you are aware of the likely costs involved. Shipping times to overseas countries will vary. We will provide you with a tracking number so you can see when to expect your parcel. Customs may or may not delay your parcel, for which we can not be held responsible for.
You may cancel your order at any time so long as the item(s) have not been cut to order, personalised or specific timber ordered for your requirements. You will be refunded in full. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion.
If for any reason you are unhappy with your purchase, please let us know. We ask that you contact us within 24 hours of receipt on 01252 703196 or by our contact form Only items that are blank and not made to order, and un used can be returned. All items should be returned within 7 days of receipt in an un-used, un-opened and re-saleable condition. Refunds for unwanted items will not include the original or retuned postage. All items must be returned via recorded and signed (a signature must be obtained) for delivery and proof of postage must be kept as we can not be held responsible for any missing items. Bespoke/Personalised/Made to order items may only be returned if they are found to be faulty. We reserve the right to offer the customer a refund or exchange at our discretion. This is a one time only offer and only valid at the time the offer is made. It is not an open-ended offer. Where possible, we would ask that you return the item(s) with the original packaging. We are not responsible for return postage. All returns must be sent back via a recorded signed for delivery at the expense of the customer. If you wish to return an item, please contact us first on: 01252 703196 or message us via the contact form to discuss the return of your item.
If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.
Faulty or Damaged Goods:
In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 24 hours of receipt on 01252 703196 or by via our contact form. If this has not been done, we cannot claim for any damages, this is beyond our control and are the Terms & Conditions of the couriers. Parcels must be collected from the same address it has been delivered to, this again is outside of our control and is part of the Terms & Conditions of our couriers.
After you have contacted us, all items should be returned within 7 days of receipt, via recorded signed for delivery.
Where possible, we would ask that you return the item(s) with the original packaging. We are not responsible for return postage. All returns must be sent back via a recorded signed for delivery at the expense of the customer. If you wish to return an item, please contact us first on: 01252 703196 or contact us to discuss the return of your item. We will refund your return postage if the fault is down to Essentially Davina.
The information contained in this website is for general information purposes only. The information is provided by Essentially Davina and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Essentially Davina. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Essentially Davina takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We reserve the right to amend these terms and conditions at any time. This does not affect your statutory right.
Security & Privacy:
Essentially Davina respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. All information is stored on a secure server and we respect the terms of the UK Data Protection Act 1998. We do not store credit card details nor do we share customer details with any 3rd parties.
If you have any further queries, please contact us, alternatively, call us on 01252 703196. All calls will be charged at standard rate or your phone providers rate. We will endeavour to respond to all complaints as soon as we can.
All design, text and imagery on www.Essentiallydavina.co.uk is the copyright of Essentially Davina and our site may not be altered in any way or republished without express prior consent from Essentially Davina. Essentially Davina are the copyright holders for all of their images and text. No images may be sold on or assigned to any third-party.
Essentially Davina reserves the right to: (a) Alter these Terms and Conditions upon giving you advance notice. (b) Decline service to any individual customer. The above Terms and Conditions shall not affect your statutory rights as a consumer. The contract between us shall in all respects be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.